FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5The color of your printouts is not what you expected
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Load paper in the paper tray
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12What is Brother iPrint&Scan?
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Color misregistration
- 16Poor fixing
- 17Jam 2-sided
- 18Replace Drum
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Wrinkle
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22Adjust color settings by using the custom setting in the printer driver
- 23Replace Belt
- 24Jam Rear
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Uneven density appears periodically across the page.
- 27Replace WT Box
- 28Jam Inside
- 29Curled or wavy
- 30Replace Toner
- 31Turn the Toner Save Mode on or off.
- 32Toner Low
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Document Jam
- 36Jam Tray 1 / Jam Tray 2
- 37Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 38Delete print jobs from the print queue.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Enable the Brother machine's network interface.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Replace PF Kit xx
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47Toner scatter or toner stain
- 48White streaks or bands down the page
- 49Colored lines across the page
- 50Colors are light or faint on the whole page