FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The color of your printouts is not what you expected
- 11(Video) Set up your Brother machine
- 12Document Jam
- 13What is the default password for my BRAdmin or Web Based Management?
- 14What is the recommended paper?
- 15(Video) Paper is Jammed in the MP tray
- 16Vertical colored streaks or bands appear on the page
- 17Protect your Brother machine against unauthorised access over the network
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22(Video) Remove Small Scraps of Paper Jammed in the ADF
- 23The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Color offset
- 26Toner scatter or toner stain
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Adjust color settings by using the custom setting in the printer driver (Windows only)
- 29The printer status is Offline or Paused.
- 30Uneven color density across the page
- 31Ghosting images
- 32Add your Brother machine with AirPrint (macOS)
- 33Check the remaining ink or toner level (Linux)
- 34(Video) Document is Jammed under the Document Cover
- 35Delete print jobs from the print queue.
- 36Too Many Trays
- 37How to identify your Operating System (OS).
- 38No Paper / No Paper Tray1/Tray2/MP Tray
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40What is the default password for my Brother machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print full-page photos or images using Email Print.
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Export an address book and import it to another machine
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Wrong Toner Cartridge
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50(Video) Document is Jammed in the Top of the ADF Unit