FAQs & Troubleshooting
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348 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Smudges on printed pages (Poor fixing)
- 9(Video) Replace the Toner Cartridge
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Paper is Jammed inside the Machine
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13Image skewed
- 14(Video) Load A4/Letter paper
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Wrinkles or creases
- 20Print the Network Configuration Report
- 21Use Universal Print (Windows)
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 25White spots or black spots at 94 mm (3.7 in.) intervals
- 26Paper is Jammed in the Paper Tray
- 27Paper is Jammed in the MP tray
- 28I cannot find some options in the Print dialog box (macOS 11 or later)
- 29Manage Multiple Certificates
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31Set up a Scan to Network Profile
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35What driver package format is supported by my Linux distribution?
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Print on Both Sides of the Paper (Windows®)
- 38The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40How to identify your Operating System (OS).
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Use voice mail on the same line as my Brother machine.
- 45Size mismatch
- 46Drum !
- 47Toner specks
- 48Paper is Jammed in the 2-sided Tray
- 49Paper is Jammed in the Back of the Machine
- 50Replace Drum