FAQs & Troubleshooting
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348 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6Reset the Network Settings to the Factory Settings
- 7Reset the Drum Counter
- 8(Video) Load A4/Letter paper
- 9Curled or wavy
- 10Image skewed
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16"Offline" appears on the Status Monitor.
- 17White lines down the page
- 18When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22What driver package format is supported by my Linux distribution?
- 23Enable the Brother machine's network interface.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Lines across the page
- 28(Video) Replace the Toner Cartridge
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30Use the Network Connection Repair Tool (Windows)
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Print the Network Configuration Report
- 33Reduce Toner Consumption
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35(Video) Unpack your Brother machine and install the toner cartridge
- 36Paper is Jammed in the 2-sided Tray
- 37Paper is Jammed inside the Machine
- 38Paper is Jammed in the Paper Tray
- 39What is the default password for my Brother machine?
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Change Memory Receive Options
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot print on a wireless (Wi-Fi) network (Windows)