FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Reset the Network Settings to the Factory Settings
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5What is the default password for my Brother machine?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What is Storage PC Print Data using Active Directory®? (Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Replace Drum
- 14(Video) Replace the Toner Cartridge
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Clean the Paper Pick-up Rollers
- 20Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Turn Off Memory Receive
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Envelope creases
- 25Change the Language on the LCD
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Paper is Jammed in the Back of the Machine
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Forward Incoming Faxes to Another Machine
- 32Install a Certificate on Your Brother Machine
- 33What kind of envelopes and labels are recommended for printing?
- 34"Offline" appears on the Status Monitor.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Set up a Scan to FTP Profile
- 37What is Brother iPrint&Scan?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41Use Universal Print (Windows)
- 42Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 43I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 44Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46(Video) Load A4/Letter paper
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Print both sides of paper or a booklet automatically