FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Paper Tray
- 5Toner Low or Prepare New Toner Cartridge
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the MP tray
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11(Video) Set up your Brother machine
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Document Jam
- 14I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 15Media Type Mismatch or Media Mismatch
- 16How to identify your Operating System (OS).
- 17Cannot Detect
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 19(Video) Document is Jammed under the Document Cover
- 20Discover the MAC address of the Brother network card
- 21Cannot Print ##
- 22(Video) Paper is Jammed inside the Machine
- 23What is the recommended paper?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27Use Universal Print (Windows)
- 28When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 29Firewall port requirements of the Scan Key Tool (Linux)
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31(Video) Document is Jammed in the Top of the ADF Unit
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is the Network Shared printing?
- 36Self-Diagnostic
- 37Out of Memory
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Update the Driver or Firmware for your Brother machine
- 40Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 41Open the Status Monitor (Windows)
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Set Telephone Line Compatibility for Interference and VoIP Systems
- 49Wrong Toner or Wrong Toner Cartridge
- 50Install the Brother Mobile Connect application (for mobile device)