FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3Black lines down the page
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6What is the recommended paper?
- 7My Brother machine has no power.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Export an address book and import it to another machine
- 10The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12Lines across the page
- 13What is the difference between the toner cartridge and the drum unit?
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Check the remaining ink or toner level (Linux)
- 19Wrong Toner or Wrong Toner Cartridge
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 22Self-Diagnostic
- 23(Video) Paper is Jammed in the 2-sided Tray
- 24(Video) Paper is Jammed in the Back of the Machine
- 25(Video) Paper is Jammed in the Paper Tray
- 26What driver package format is supported by my Linux distribution?
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28Verify if the Brother machine has a dial tone.
- 29Toner specks
- 30(Video) Paper is Jammed in the MP tray
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33I cannot connect my machine to a Windows 11 computer via USB.
- 34Add your Brother machine with AirPrint (macOS)
- 35When I print images, the quality is not good (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38(Video) Document is Jammed under the Document Cover
- 39Media Type Mismatch or Media Mismatch
- 40How to identify your Operating System (OS).
- 412-sided Disable or 2-sided Disabled
- 42Out of Memory
- 43Drum End Soon
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Change the brscan5 scan settings using XSane (Linux)
- 50Command List of brscan. (Linux)