FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My Brother machine turns off automatically or earlier than before.
- 2The machine does not automatically enter Power Off mode.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5Document Jam
- 6(Video) Document is Jammed in the Top of the ADF Unit
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot print full-page photos or images using Email Print.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Media Type Mismatch or Media Mismatch
- 11Cannot Scan ##
- 12The printer status is Offline or Paused.
- 13Ghosting images
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16(Video) Remove Small Scraps of Paper Jammed in the ADF
- 17What is the default password for my BRAdmin or Web Based Management?
- 18Toner Low or Prepare New Toner Cartridge
- 19(Video) Paper is Jammed in the Back of the Machine
- 20(Video) Paper is Jammed in the Paper Tray
- 21Install the optional lower tray
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23I cannot connect my machine to a Windows 11 computer via USB.
- 24What driver package format is supported by my Linux distribution?
- 25Change the brscan5 scan settings using XSane (Linux)
- 26The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 27Delete a network scanner entry. (Linux)
- 28I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Check the firmware version.
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 33(Video) Paper is Jammed in the MP tray
- 34How to scan a document from a Windows application?
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Export an address book and import it to another machine
- 40Check the remaining ink or toner level (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Wrong Toner or Wrong Toner Cartridge
- 44Update the Driver or Firmware for your Brother machine
- 45I get a TS error when trying to print on a wireless network.
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48(Video) Document is Jammed under the Document Cover
- 49How to identify your Operating System (OS).
- 50Important points you need to confirm before configuring your Brother machine for a wireless network.