FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My Brother machine turns off automatically or earlier than before.
- 2The machine does not automatically enter Power Off mode.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7(Video) Document is Jammed in the Top of the ADF Unit
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Document Jam
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11Toner Low or Prepare New Toner Cartridge
- 12(Video) Paper is Jammed inside the Machine
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19Media Type Mismatch or Media Mismatch
- 20Cannot Scan ##
- 21The printer status is Offline or Paused.
- 22Toner specks
- 23Install the optional lower tray
- 24Ghosting images
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 26How to scan a document from a Windows application?
- 27I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 28Enable the Brother machine's network interface.
- 29What is the default password for my BRAdmin or Web Based Management?
- 30(Video) Paper is Jammed in the Back of the Machine
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 33I cannot connect my machine to a Windows 11 computer via USB.
- 34Change the brscan5 scan settings using XSane (Linux)
- 35The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37Delete a network scanner entry. (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Update the Driver or Firmware for your Brother machine
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42Check the firmware version.
- 43(Video) Set up your Brother machine
- 44Poor fixing
- 45(Video) Paper is Jammed in the MP tray
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Add your Brother machine with AirPrint (macOS)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)