FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3The printer status is Offline or Paused.
- 4The machine does not automatically enter Power Off mode.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6My Brother machine turns off automatically or earlier than before.
- 7No Toner
- 8Toner specks
- 9Lines across the page
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Paper is Jammed in the Paper Tray
- 12What is the recommended paper?
- 13(Video) Set up your Brother machine
- 14(Video) Paper is Jammed in the MP tray
- 15Black lines down the page
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17(Video) Remove Small Scraps of Paper Jammed in the ADF
- 18Cannot Detect
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21Toner Low or Prepare New Toner Cartridge
- 22(Video) Paper is Jammed in the 2-sided Tray
- 23(Video) Paper is Jammed in the Back of the Machine
- 24(Video) Paper is Jammed inside the Machine
- 25Add your Brother machine with AirPrint (macOS)
- 26(Video) Document is Jammed under the Document Cover
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Self-Diagnostic
- 29Out of Memory
- 30Poor fixing
- 31I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Set Telephone Line Compatibility for Interference and VoIP Systems
- 34(Video) Document is Jammed in the Top of the ADF Unit
- 35How to identify your Operating System (OS).
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Change the printer driver settings (Windows)
- 44Document Jam
- 45Install the optional lower tray
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.