FAQs & Troubleshooting
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330 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A4/Letter paper
- 5(Video) Replace the Toner Cartridge
- 6Image skewed
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Protect your Brother machine against unauthorised access over the network
- 9What is Brother iPrint&Scan?
- 10Curled or wavy
- 11Use Universal Print (Windows)
- 12Easy Scan to E-mail
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Print on Both Sides of the Paper (Macintosh)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Lines across the page
- 22Gray background
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25What driver package format is supported by my Linux distribution?
- 26Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The printer status is Offline or Paused.
- 30Configure and use PC-FAX (CUPS) (Linux)
- 312-sided Disable or 2-sided Disabled
- 32Print both sides of paper or a booklet automatically
- 33"Offline" appears on the Status Monitor.
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 36What is Storage PC Print Data using Active Directory®? (Windows)
- 37(Video) Connect telephone line and power cords
- 38Set up a Scan to Network Profile
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 41Reduce Printing Noise
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 45Size Error DX or Size Error 2-sided
- 46Document Jam
- 47Paper is Jammed inside the Machine
- 48Paper is Jammed in the Paper Tray
- 49Wrinkles or creases
- 50Black toner marks across the page