FAQs & Troubleshooting
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168 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The printer status is Offline or Paused.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4The color of your printouts is not what you expected
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The machine does not automatically enter Power Off mode.
- 7Ghosting images
- 8Condensation
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Paper is Jammed inside the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Check the remaining ink or toner level (Linux)
- 15Enable the Brother machine's network interface.
- 16(Video) Paper is Jammed in the Manual Feed Slot
- 17Uneven color density across the page
- 18Out of Memory
- 19My Brother machine turns off automatically or earlier than before.
- 20What is the default password for my Brother machine?
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22(Video) Document is Jammed under the Document Cover
- 23How to identify your Operating System (OS).
- 24Cannot Print ##
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28Adjust color settings by using the custom setting in the printer driver (Windows only)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Protect your Brother machine against unauthorised access over the network
- 31Delete print jobs from the print queue.
- 32(Video) Paper is Jammed in the 2-sided Tray
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34The scanning speed is slow when scanning from my machine. (Windows)
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print full-page photos or images using Email Print.
- 37Export an address book and import it to another machine
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39Set up your Brother machine on a wireless network (Windows/macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Cartridge Error
- 45No Paper / No Paper Tray1/Tray2/MP Tray
- 46Storage Full
- 47Toner scatter or toner stain
- 48Vertical colored streaks or bands appear on the page
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)