FAQs & Troubleshooting
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167 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The machine does not automatically enter Power Off mode.
- 3(Video) Paper is Jammed inside the Machine
- 4My Brother machine turns off automatically or earlier than before.
- 5Cannot print after a Windows 10 update (June 2020)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8What driver package format is supported by my Linux distribution?
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Control Printer Driver settings (only available for Windows)
- 11Toner Low
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Color offset
- 16Toner scatter or toner stain
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19I installed scan-key-tool, but it does not work. (Linux)
- 20I cannot print using my Brother machine on a wired network (Windows/macOS)
- 21How to identify your Operating System (OS).
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23Out of Memory
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What is the recommended paper?
- 26Ghosting images
- 27I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30What is the default password for my Brother machine?
- 31Add your Brother machine with AirPrint (macOS)
- 32Export an address book and import it to another machine
- 33Check the remaining ink or toner level (Linux)
- 34Set Telephone Line Compatibility for Interference and VoIP Systems
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Media Type Mismatch or Media Mismatch
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Check the firmware version.
- 40(Video) Paper is Jammed in the Manual Feed Slot
- 41No Paper / No Paper Tray1/Tray2/MP Tray
- 42Correct the Color Printing
- 43The color of your printouts is not what you expected
- 44When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 45(Video) Paper is Jammed in the Back of the Machine
- 46(Video) Paper is Jammed in the Paper Tray
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49Update the Driver or Firmware for your Brother machine
- 50(Video) Set up your Brother machine