FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9(Video) Set up your Brother machine
- 10The color of your printouts is not what you expected
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13(Video) Paper is Jammed in the Manual Feed Slot
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Document Jam
- 16The printer status is Offline or Paused.
- 17Vertical colored streaks or bands appear on the page
- 18What is the default password for my BRAdmin or Web Based Management?
- 19What driver package format is supported by my Linux distribution?
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Cannot Scan ##
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24Cartridge Error
- 25Color offset
- 26Uneven color density across the page
- 27Toner scatter or toner stain
- 28Ghosting images
- 29Check the remaining ink or toner level (Linux)
- 30How to identify your Operating System (OS).
- 31Discover the MAC address of the Brother network card
- 32Storage Full
- 33What is the default password for my Brother machine?
- 34I cannot print full-page photos or images using Email Print.
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Media Type Mismatch or Media Mismatch
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Toner Error
- 42Cannot Print ##
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Export an address book and import it to another machine
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49Wrong Toner Cartridge
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?