FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Document is Jammed under the Document Cover
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Set up your Brother machine
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8(Video) Remove Small Scraps of Paper Jammed in the ADF
- 9(Video) Paper is Jammed in the Back of the Machine
- 10What is Toner Continue Mode?
- 11Lines across the page
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The printer status is Offline or Paused.
- 14Poor fixing
- 15Black lines down the page
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18(Video) Paper is Jammed in the Output Paper Tray
- 19Set Telephone Line Compatibility for Interference and VoIP Systems
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21No Toner
- 22Size Error DX or Size Error 2-sided
- 23(Video) Paper is Jammed in the 2-sided Tray
- 24(Video) Paper is Jammed inside the Machine
- 25What is the default password for my Brother machine?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Use Universal Print (Windows)
- 30I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot print full-page photos or images using Email Print.
- 33Wrong Toner or Wrong Toner Cartridge
- 34Install the Brother Mobile Connect application (for mobile device)
- 35How to identify your Operating System (OS).
- 362-sided Disable or 2-sided Disabled
- 37I cannot scan via network.
- 38What driver package format is supported by my Linux distribution?
- 39Export an address book and import it to another machine
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43(Video) Document is Jammed in the Top of the ADF Unit
- 44Cannot Scan ##
- 45Change the printer driver settings (Windows)
- 46Cartridge Error
- 47Cannot Detect
- 48Toner Low or Prepare New Toner Cartridge
- 49Drum End Soon
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)