FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8Change the printer driver settings (Windows)
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10(Video) Set up your Brother machine
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14Enable the Brother machine's network interface.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Black lines down the page
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20(Video) Document is Jammed under the Document Cover
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Document Jam
- 23Lines across the page
- 24(Video) Document is Jammed in the Top of the ADF Unit
- 25Poor fixing
- 26(Video) Paper is Jammed in the Output Paper Tray
- 27Drum End Soon
- 28What driver package format is supported by my Linux distribution?
- 29Check the remaining ink or toner level (Linux)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Delete print jobs from the print queue.
- 32Toner Ended
- 33No Toner
- 34Toner specks
- 35Wrong Toner or Wrong Toner Cartridge
- 36Cannot Scan ##
- 372-sided Disable or 2-sided Disabled
- 38Drum !
- 39Use Universal Print (Windows)
- 40The printer status is Offline or Paused.
- 41Export an address book and import it to another machine
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43(Video) Remove Small Scraps of Paper Jammed in the ADF
- 44What is Toner Continue Mode?
- 45Discover the MAC address of the Brother network card
- 46Cannot Print ##
- 47Cartridge Error
- 48Manual Feed
- 49What is the recommended paper?
- 50I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.