FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Toner Low or Prepare New Toner Cartridge
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6Install the Brother Mobile Connect application (for mobile device)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8(Video) Paper is Jammed in the Paper Tray
- 9I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10What is the default password for my Brother machine?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15The printer status is Offline or Paused.
- 16Delete print jobs from the print queue.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18What is the default password for my BRAdmin or Web Based Management?
- 19(Video) Paper is Jammed inside the Machine
- 20(Video) Set up your Brother machine
- 21Document Jam
- 22I cannot print full-page photos or images using Email Print.
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25Add your Brother machine with AirPrint (macOS)
- 26Export an address book and import it to another machine
- 27Self-Diagnostic
- 28Drum !
- 29Toner specks
- 30(Video) Paper is Jammed in the 2-sided Tray
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37(Video) Remove Small Scraps of Paper Jammed in the ADF
- 38Protect your Brother machine against unauthorised access over the network
- 39Cannot Scan ##
- 40Toner Ended
- 41No Toner
- 42Size Error DX or Size Error 2-sided
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Lines across the page
- 47Black lines down the page
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Check the remaining ink or toner level (Linux)