FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7Black lines down the page
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10Document Jam
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12How to identify your Operating System (OS).
- 13Drum !
- 14(Video) Remove Small Scraps of Paper Jammed in the ADF
- 15(Video) Document is Jammed in the Top of the ADF Unit
- 16Change the printer driver settings (Windows)
- 17What is the default password for my Brother machine?
- 18(Video) Paper is Jammed in the Output Paper Tray
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21(Video) Document is Jammed under the Document Cover
- 22Cartridge Error
- 23Cannot Detect
- 24Size Error DX or Size Error 2-sided
- 25Out of Memory
- 26What driver package format is supported by my Linux distribution?
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30Media Type Mismatch or Media Mismatch
- 312-sided Disable or 2-sided Disabled
- 32Toner Ended
- 33No Toner
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Wrong Toner or Wrong Toner Cartridge
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38(Video) Set up your Brother machine
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Cannot Print ##
- 41Self-Diagnostic
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Toner Low or Prepare New Toner Cartridge
- 44Poor fixing
- 45Drum End Soon
- 46Lines across the page
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49What is the difference between the toner cartridge and the drum unit?
- 50The scanning speed is slow when scanning from my machine. (Windows)