FAQs & Troubleshooting
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140 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Lines across the page
- 7Black lines down the page
- 8Drum !
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11How to identify your Operating System (OS).
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Export an address book and import it to another machine
- 14Wrong Toner or Wrong Toner Cartridge
- 15I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16No Toner
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18Size Error DX or Size Error 2-sided
- 19Document Jam
- 20Drum End Soon
- 21My Brother machine turns off automatically or earlier than before.
- 22What is the default password for my Brother machine?
- 23Add your Brother machine with AirPrint (macOS)
- 24I cannot print full-page photos or images using Email Print.
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27Check the remaining ink or toner level (Linux)
- 28Set Telephone Line Compatibility for Interference and VoIP Systems
- 29Check the firmware version.
- 30Protect your Brother machine against unauthorised access over the network
- 31Self-Diagnostic
- 32Cartridge Error
- 332-sided Disable or 2-sided Disabled
- 34Toner Ended
- 35Toner Low or Prepare New Toner Cartridge
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Large characters are printed incorrectly. (Linux)
- 42Control Printer Driver settings (only available for Windows)
- 43(Video) Load an Envelope (Manual Feed Slot)
- 44The printer status is Offline or Paused.
- 45What is the default password for my BRAdmin or Web Based Management?
- 46Toner specks
- 47Ghosting images
- 48The machine does not automatically enter Power Off mode.
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)