FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Set up your Brother machine
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Toner Low or Prepare New Toner Cartridge
- 10Document Jam
- 11Toner specks
- 12(Video) Paper is Jammed in the Paper Tray
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14Discover the MAC address of the Brother network card
- 15Drum !
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Export an address book and import it to another machine
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19How to identify your Operating System (OS).
- 20Self-Diagnostic
- 21What is the default password for my BRAdmin or Web Based Management?
- 22(Video) Paper is Jammed in the 2-sided Tray
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28What is Toner Continue Mode?
- 29Cannot Scan ##
- 30Lines across the page
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33My Brother machine has no power.
- 34Poor fixing
- 35What is the default password for my Brother machine?
- 36When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 37Set up your Brother machine on a wireless network (Windows/macOS)
- 38(Video) Remove Small Scraps of Paper Jammed in the ADF
- 39(Video) Document is Jammed under the Document Cover
- 40What is the Network Shared printing?
- 41Toner Ended
- 42Manual Feed
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Firewall port requirements of the Scan Key Tool (Linux)