FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Toner Low or Prepare New Toner Cartridge
- 8Document Jam
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Set Telephone Line Compatibility for Interference and VoIP Systems
- 14Media Type Mismatch or Media Mismatch
- 15The machine does not automatically enter Power Off mode.
- 16What is the default password for my Brother machine?
- 17I cannot print full-page photos or images using Email Print.
- 18(Video) Document is Jammed under the Document Cover
- 19Cannot Scan ##
- 20Cannot Print ##
- 21Toner Ended
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Self-Diagnostic
- 26Cannot Detect
- 27Size Error DX or Size Error 2-sided
- 28Drum !
- 29Drum End Soon
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Wrong Toner or Wrong Toner Cartridge
- 38(Video) Document is Jammed in the Top of the ADF Unit
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40"Offline" appears on the Status Monitor. (Windows)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43No Toner
- 44The printer status is Offline or Paused.
- 45Manual Feed
- 46Toner specks
- 47Large characters are printed incorrectly. (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Uninstall the Brother Software and Drivers (Windows)
- 50My Brother machine turns off automatically or earlier than before.