FAQs & Troubleshooting
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266 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Connect telephone line and power cords
- 6Replace Drum
- 7Wrinkles or creases
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Document Jam (With Video Instructions)
- 12Jam Inside (With Video Instructions)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Jam Rear (With Video Instructions)
- 15Curled or wavy
- 16Image skewed
- 17I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 18White lines across the page
- 19(Video) Unpack your Brother machine
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Jam Tray (With Video Instructions)
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Jam 2-sided
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30What is Brother iPrint&Scan?
- 31Can I print from or scan to Android™ Smartphone?
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Load paper in the paper tray
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 39Hollow print
- 40Print on envelopes, labels, or thick paper from the manual feed slot.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42(Video) Set up your Brother machine
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Gray background
- 45Turn the Toner Save Mode on or off.
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Print the Network Configuration Report
- 49Set up your Brother machine on a wireless network.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)