FAQs & Troubleshooting
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266 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Replace Toner
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load A4/Letter paper
- 6I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Easy Scan to E-mail
- 14(Video) Unpack your Brother machine
- 15Manual Feed
- 16Add your Brother machine with AirPrint (macOS)
- 17(Video) Update the Driver or Firmware for your Brother machine
- 18What is Brother iPrint&Scan?
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Toner Low or Prepare New Toner Cartridge
- 21Out of Memory
- 22Jam Inside (With Video Instructions)
- 23My Brother machine could not be found over the network when I installed drivers on my PC.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26Drum !
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Change the printer driver settings (Windows/macOS)
- 32Wrinkles or creases
- 33What can happen if the wrong paper is used in your machine.
- 34Combine multiple scanned documents into a single file with PaperPort™
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36What is Toner Continue Mode?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39What driver package format is supported by my Linux distribution?
- 40(Video) Set up your Brother machine
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Turn the Toner Save Mode on or off.
- 44Black lines down the page
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Update the Driver or Firmware for your Brother machine
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49What kind of envelopes and labels are recommended for printing?
- 50Load paper in the paper tray