FAQs & Troubleshooting
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286 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5(Video) Install Ink Cartridges
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Paper Jam
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Can I print from or scan to Android™ mobile device?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15Load paper in the paper tray
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17(Video) Connect telephone line and power cords
- 18Paper tray not detected/ Paper tray #2 not detected
- 19Reset the network settings to the factory default.
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22(Video) Unpack your Brother machine
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26One or more of my colors are not printing (blank).
- 27Replace Ink
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33(Video) Set up your Brother machine
- 34How to identify your Operating System (OS).
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Unable to Print 3X
- 39The printer status is Offline or Paused.
- 40Ink Low
- 41Cannot Detect
- 42Use voice mail on the same line as my Brother machine.
- 43Document Jam
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).