FAQs & Troubleshooting
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300 Results
- 1Paper Jam
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A4/Letter paper
- 5(Video) Install Ink Cartridges
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 10Ink Low
- 11Correct the Paper Feed to Clear Vertical Lines
- 12The edge of glossy paper is smudged.
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Set the Telephone Line Type.
- 17Protect your Brother machine against unauthorised access over the network
- 18Print as a Poster (Windows®)
- 19Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 22Printing/ Scanning with a mobile device
- 23Brother iPrint&Scan cannot find my Brother machine (macOS)
- 24Telephone Line Interference/VoIP.
- 25Load Documents in the Automatic Document Feeder (ADF)
- 26Easy Scan to E-mail
- 27Wrong Ink Color
- 28What is Brother iPrint&Scan?
- 29Confirm that a FAX I sent was received correctly.
- 30What driver package format is supported by my Linux distribution?
- 31Change the Print Setting Options When Having Printing Problems
- 32Check the Print Quality
- 33Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35Install Starter Ink
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37One or more of my colors are not printing (blank).
- 38Check the remaining ink or toner level (Linux)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42I cannot make borderless prints.
- 43How to identify your Operating System (OS).
- 44Unable to Print XX
- 45Manual Feed
- 46Transfer faxes to the PC when my machine has a mechanical issue.
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Setup a Brother machine on a wireless (Wi-Fi) network.