FAQs & Troubleshooting
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393 Results
- 1Load envelopes into my machine
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5No Ink Cartridge
- 6Change the number of times my Brother machine rings before it answers.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Wrong Paper Size
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Replace Ink
- 12How do I load paper?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19The printer status is Offline or Paused.
- 20Disc Tray did not Feed
- 21Disc Guide is Open
- 22I cannot start ControlCenter4.
- 23When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 24What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 25Printing/ Scanning with the Cloud
- 26When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Enable the Brother machine's network interface.
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32"Offline" appears on the Status Monitor.
- 33Open the Status Monitor
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Scan a document and open the scanned image with a graphics application (For Windows)
- 36Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 37Change the printer driver settings (Windows/macOS)
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 42Document Jam
- 43Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 44Improve poor print quality.
- 45Confirm that a FAX I sent was received correctly.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Open the "Scanners and Cameras" and Properties.
- 50Scan a document and e-mail it as an attachment. (For Windows)