FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Install Starter Ink
- 7Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 8Telephone Line Interference/VoIP.
- 9What is Brother iPrint&Scan?
- 10Replace Ink
- 11(Video) Install Ink Cartridges
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Paper Jam
- 14When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 15Prevent Smudged Printouts and Paper Jams (Windows®)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17What driver package format is supported by my Linux distribution?
- 18Change the Print Setting Options When Having Printing Problems
- 19Setup a Brother machine on a wireless (Wi-Fi) network.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21The printer status is Offline or Paused.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Transfer faxes to the PC when my machine has a mechanical issue.
- 24Document Jam
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26What is the default password for my Brother machine?
- 27No Paper / No Paper Fed
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Check the Print Alignment from Your Brother Machine
- 30Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32One or more of my colors are not printing (blank).
- 33Paper Type and Size for Each Operation
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35Easy Scan to E-mail
- 36(Video) Load A3/Ledger paper
- 37Paper Tray #1 not detected/ Paper Tray #2 not detected
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 40Cannot print after a Windows 10 update (June 2020)
- 41Other Problems
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Correct the Paper Feed to Clear Vertical Lines
- 44Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 45Unable to Print XX
- 46Improve poor print quality.
- 47Load Envelopes in Paper Tray #1
- 48Print as a Poster (Windows®)
- 49(Video) Set up your Brother machine
- 50After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.