FAQs & Troubleshooting
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343 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2(Video) Load A3/Ledger paper
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4(Video) Load A4/Letter paper
- 5When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Easy Scan to E-mail
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is the default password for my Brother machine?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Replace Ink
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21The edge of glossy paper is smudged.
- 22Cover is Open
- 23Correct the Paper Feed to Clear Vertical Lines
- 24Check the Print Alignment from Your Brother Machine
- 25Check the Print Quality
- 26Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 27One or more of my colors are not printing (blank).
- 28Paper Jam
- 29Wrong Ink Cartridge
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Unable to Scan / Scan Unable
- 33No Paper / No Paper Fed
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Change the Print Setting Options When Having Printing Problems
- 37Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 38Send or Receive an Email Securely Using SSL TLS
- 39Printing/ Scanning with a mobile device
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Adjust the Machine Volume
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 47Improve poor print quality.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?