FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7(Video)Additional paper jam clear operations
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9(Video) Load plain Letter/A4 paper
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Document Jam/too Long
- 14Add your Brother machine with AirPrint (macOS)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Install the ink cartridges
- 17Loading paper in the manual feed slot.
- 18High Temperature
- 19Can I print from or scan to Android™ Smartphone?
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Install the ink cartridges
- 24How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 25(Video) 2-sided copying (1-sided to 2-sided)
- 26The text and images on my copies and sent faxes are reversed.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Wrong Tray Setting or Wrong Tray Settings
- 29One or more of my colors are not printing (blank).
- 30Paper Jam
- 31I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 32"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Easy Scan to E-mail
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Check the firmware version.
- 37Protect your Brother machine against unauthorised access over the network
- 38(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 39The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Make a two-sided copy of an ID card.
- 42Cannot Detect Ink Volume
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan a document and save the scanned image to a folder on a local or network hard disk