FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Document Jam/too Long
- 20Paper Jam
- 21Add your Brother machine with AirPrint (macOS)
- 22(Video) Load plain Letter/A4 paper
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Cannot Detect
- 26The printer status is Offline or Paused.
- 27One or more of my colors are not printing (blank).
- 28Improve poor print quality.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 31Can I print from or scan to Android™ Smartphone?
- 32The edge of glossy paper is smudged.
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 37(Video)Additional paper jam clear operations
- 38Cannot Detect Ink Volume
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44How to identify your Operating System (OS).
- 45Scan a document and e-mail it as an attachment
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Replace Ink
- 48Load envelopes
- 49Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?