FAQs & Troubleshooting
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388 Results
- 1Paper Jam
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7How do I load paper?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Ink Low
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Document Jam
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Change the number of times my Brother machine rings before it answers.
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19One or more of my colors are not printing (blank).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22No Paper Fed
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24No Ink Cartridge
- 25The printer status is Offline or Paused.
- 26Out of Memory
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29What is the BRAdmin Professional software used for?
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31Can I use voice mail on the same line as my Brother machine?
- 32Make copies on Ledger paper?
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34Unable to Print 5X
- 35Unable to Print XX
- 36Can third party ink be used to refill the ink cartridges?
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Can I restrict access to certain operations on my Brother machine?
- 44When I print, the pages are smudged with ink.
- 45Replace Ink
- 46"Offline" appears on the Status Monitor.
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Delete print jobs from the print queue.