FAQs & Troubleshooting
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388 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Paper Jam
- 5What is Brother iPrint&Scan?
- 6Can I use voice mail on the same line as my Brother machine?
- 7How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11How do I load paper in paper tray#2?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Change the number of times my Brother machine rings before it answers.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Loading paper in the manual feed slot.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Can I restrict access to certain operations on my Brother machine?
- 19One or more of my colors are not printing (blank).
- 20Document Jam
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 24How do I adjust my Brother machine's tray use for copying and faxing?
- 25How do I know which side up my photo paper should be in the tray?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Ink Low
- 28No Paper Fed
- 29Is my Brother machine compatible with Windows Vista?
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Load A3 or ledger paper and program my Brother machine to print on it.
- 32Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Out of Memory
- 36What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39How do I load envelopes into my machine?
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 43Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 47Delete numbers stored in my Brother machine's Caller ID History.
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49Set up my Brother machine to forward the received faxes to another location.
- 50Paper jams or ink trace (smudges) occur when feeding A3 paper.