FAQs & Troubleshooting
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233 Results
- 1Replace Ink
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Scan a document and e-mail it as an attachment
- 6Paper tray not detected/ Paper tray #2 not detected
- 7Ink Low
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18Paper Jam
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Scan a document and save the scanned image to a folder on a local or network hard disk
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Load paper in the paper tray
- 23"Offline" appears on the Status Monitor.
- 24Document Jam/too Long
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29How to identify your Operating System (OS).
- 30Loading paper in the manual feed slot.
- 31Can I print from or scan to Android™ Smartphone?
- 32Use voice mail on the same line as my Brother machine.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36The text and images on my copies and sent faxes are reversed.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38What is Brother Web Connect?
- 39Select Receive mode.
- 40Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Reset the network settings to the factory default.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The printer status is Offline or Paused.
- 45Load envelopes
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Enable the Brother machine's network interface.
- 49(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.