FAQs & Troubleshooting
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231 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Replace Ink
- 11(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Paper Jam
- 16Improve poor print quality.
- 17Paper tray not detected/ Paper tray #2 not detected
- 18Scan a document and save the scanned image to a folder on a local or network hard disk
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21Can I print from or scan to Android™ Smartphone?
- 22Document Jam/too Long
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Forward a fax to another fax machine when my machine has a mechanical problem.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26One or more of my colors are not printing (blank).
- 27Load envelopes
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Easy Scan to E-mail
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Ink Low
- 35"Offline" appears on the Status Monitor.
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Cannot Detect
- 38Reset the network settings to the factory default.
- 39Install Starter Ink
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Transfer faxes to the PC when my machine has a mechanical issue.
- 44Confirm that a FAX I sent was received correctly.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Loading paper in the manual feed slot.
- 48Scan a document and e-mail it as an attachment
- 49Wrong Paper Size
- 50Unable to Print XX