FAQs & Troubleshooting
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321 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load plain Letter/A4 paper
- 5Paper Jam
- 6Cannot print after a Windows 10 update (June 2020)
- 7I cannot make borderless prints.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Ink Absorber Full
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18When I print, the pages are smudged with ink.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21No Paper Fed
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25One or more of my colors are not printing (blank).
- 26Load envelopes
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28What is Brother iPrint&Scan?
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 35Easy Scan to E-mail
- 36(Video) Install the ink cartridges
- 37(Video) Load envelopes
- 38(Video) Load photo paper
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40What driver package format is supported by my Linux distribution?
- 41The scanner cover support has come off. (With Video Instructions)
- 42Load paper in the paper tray
- 43Store a Speed Dial number from my Brother machine's Caller ID History.
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Printing/ Scanning with a mobile device
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49What is Distinctive Ring and how do I program it?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)