FAQs & Troubleshooting
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316 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Install Ink Cartridges
- 5Paper Tray #1 not detected/ Paper Tray #2 not detected
- 6Telephone Line Interference/VoIP.
- 7(Video) Load A4/Letter paper
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Paper Jam
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is Brother iPrint&Scan?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14(Video) Load A3/Ledger paper
- 15Document Jam
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Setup a Brother machine on a wireless (Wi-Fi) network.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23No Paper / No Paper Fed
- 24Other Problems
- 25How to identify your Operating System (OS).
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Use voice mail on the same line as my Brother machine.
- 28Reset the Network Settings to Factory Default
- 29Change the Print Setting Options When Having Printing Problems
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Replace Ink
- 33Load Documents in the Automatic Document Feeder (ADF)
- 34Change Memory Receive Options
- 35Check the Print Quality
- 36Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 37(Video) Unpack your Brother machine
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Paper Size Mismatch
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41What driver package format is supported by my Linux distribution?
- 42Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 43Print as a Poster (Windows®)
- 44(Video) Set up your Brother machine
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Install Starter Ink
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49What is the default password for my Brother machine?
- 50Forward Incoming Faxes to Another Machine