FAQs & Troubleshooting
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316 Results
- 1(Video) Load A3/Ledger paper
- 2Paper Tray #1 not detected/ Paper Tray #2 not detected
- 3Paper Jam
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Load A4/Letter paper
- 7Replace Ink
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Document Jam
- 10What is Brother iPrint&Scan?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13No Paper / No Paper Fed
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15Check the Print Quality
- 16(Video) Update the Driver or Firmware for your Brother machine
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 19Correct the Paper Feed to Clear Vertical Lines
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21One or more of my colors are not printing (blank).
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Sleep
- 24What is Brother Web Connect (Web icon)?
- 25Unable to Print XX
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Ink Low
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Change the Print Setting Options When Having Printing Problems
- 31Load Envelopes in Paper Tray #1
- 32Print as a Poster (Windows®)
- 33Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Discover the MAC address of the Brother network card
- 40The printer status is Offline or Paused.
- 41Paper Size Mismatch
- 42Improve poor print quality.
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Check and Cancel a Pending Fax.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Add your Brother machine with AirPrint (macOS)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Other Problems
- 49Remote Retrieval Commands
- 50Telephone Line Interference/VoIP.