FAQs & Troubleshooting
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286 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A3/Ledger paper (Tray1)
- 3Paper Jam (With Video Instructions)
- 4(Video) Load A4/Letter paper
- 5I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Document Jam (With Video Instructions)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9(Video) Load paper in the Multi-Purpose tray (MP tray)
- 10The printer status is Offline or Paused.
- 11Paper tray not detected/ Paper tray #2 not detected
- 12(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 17(Video) Install Ink Cartridges
- 18What is Brother iPrint&Scan?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21No Paper Fed
- 22One or more of my colors are not printing (blank).
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Replace Ink
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28What driver package format is supported by my Linux distribution?
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Printing/ Scanning with a mobile device
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Configure a cover page for PC-FAX.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35What is Brother Web Connect?
- 36Cannot Detect
- 37Enable the Brother machine's network interface.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Protect your Brother machine against unauthorised access over the network
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44(Video) Unpack your Brother machine
- 45(Video) Connect telephone line and power cords
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.