FAQs & Troubleshooting
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371 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Replace Ink
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Ink Low
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Can I transfer faxes to the PC when my machine has a mechanical problem?
- 16What driver package format is supported by my Linux distribution?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Ink Absorber Full
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27No Paper Fed
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Store a Speed Dial number from my Brother machine's Caller ID History.
- 30How do I load envelopes into my machine?
- 31What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 36How to identify your Operating System (OS).
- 37Is my Brother machine compatible with Windows Vista?
- 38Document Jam
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40Combine multiple scanned documents into a single file with PaperPort™
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43How do I know which receive mode to select?
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 48How do I load paper?
- 49"Offline" appears on the Status Monitor.
- 50One or more of my colors are not printing (blank).
