FAQs & Troubleshooting
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337 Results
- 1Replace Ink
- 2(Video) Load A3/Ledger paper
- 3Paper Tray #1 not detected/ Paper Tray #2 not detected
- 4No Paper / No Paper Fed
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Paper Jam
- 7Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9(Video) Load A4/Letter paper
- 10(Video) Install Ink Cartridges
- 11Paper Size Mismatch
- 12Ink Low
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17"Offline" appears on the Status Monitor.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19What is Brother iPrint&Scan?
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Reset the Network Settings to Factory Default
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Load Paper in the Multi-purpose Tray (MP Tray)
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26(Video) Connect telephone line and power cords
- 27Cannot Detect
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29(Video) Set up your Brother machine
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Cover is Open
- 32Document Jam
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Change the Print Setting Options When Having Printing Problems
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Save Scanned Data to a Folder as a PDF File
- 40I cannot make borderless prints.
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42Forward Incoming Faxes to Another Machine
- 43(Video) Unpack your Brother machine
- 44Install Starter Ink
- 45Print both sides of paper or a booklet automatically
- 46Cannot print after a Windows 10 update (June 2020)
- 47Setup a Brother machine on a wireless (Wi-Fi) network.
- 48Delete print jobs from the print queue.
- 49Set up a Scan to Network Profile
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.