FAQs & Troubleshooting
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286 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A3/Ledger paper (Tray1)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Cannot Detect
- 7Paper Jam (With Video Instructions)
- 8Document Jam (With Video Instructions)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10(Video) Load paper in the Multi-Purpose tray (MP tray)
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12(Video) Load A4/Letter paper
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 15Can I print from or scan to Android™ Smartphone?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19The printer status is Offline or Paused.
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21What is Brother iPrint&Scan?
- 22Install Starter Ink
- 23Load an Envelope (Manual Feed Slot)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 28(Video) Install Ink Cartridges
- 29Paper tray not detected/ Paper tray #2 not detected
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32Sleep
- 33No Paper Fed
- 34I cannot find some options in the Print dialog box (macOS 11 or later)
- 35(Video) Connect telephone line and power cords
- 36I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40One or more of my colors are not printing (blank).
- 41Replace Ink
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47(Video) Unpack your Brother machine
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Ink Absorber Full / Ink Absorber Pad Full
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.