FAQs & Troubleshooting
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141 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Cannot print after a Windows 10 update (June 2020)
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Document Jam
- 6I cannot print using my Brother machine on a wired network (Windows/macOS)
- 7Enable the Brother machine's network interface.
- 8Telephone Line Interference/VoIP.
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Set up your Brother machine
- 11Delete print jobs from the print queue.
- 12Install Starter Ink
- 13One or more of my colors are not printing (blank).
- 14Printer Jam or Paper Jam
- 15What is the recommended paper?
- 16Wrong Ink Cartridge
- 17How to identify your Operating System (OS).
- 18Cannot Detect
- 19Check the Print Alignment from Your Brother Machine
- 20The printer status is Offline or Paused.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 26Cannot Detect Ink Volume
- 27Cannot Scan XX or Unable to Scan XX
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Change the Print Options to Improve Your Print Results
- 34Check the Print Quality
- 35Sleep
- 36I cannot print from my computer via USB.
- 37No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 38Replace Ink
- 39Print the Network Configuration Report
- 40How Brother inkjet printers measure remaining page yields
- 41The machine does not automatically enter Power Off mode.
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Check the remaining ink or toner level (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Update the Driver or Firmware for your Brother machine
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49Load Documents in the Automatic Document Feeder (ADF)
- 50When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.