FAQs & Troubleshooting
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137 Results
- 1Replace Ink
- 2Install Starter Ink
- 3Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 4Ink Low
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Telephone Line Interference/VoIP.
- 7Printer Jam or Paper Jam
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9(Video) Set up your Brother machine
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Document Jam
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Cannot Detect
- 14Sleep
- 15Paper Size Mismatch
- 16I cannot print full-page photos or images using Email Print.
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Reset the Network Settings to Factory Default
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Load Documents in the Automatic Document Feeder (ADF)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31I cannot scan via network.
- 32What is the default password for my Brother machine?
- 33I cannot print using my Brother machine on a wired network (Windows/macOS)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Cannot Detect Ink Volume
- 36Cannot Print XX or Print Unable XX
- 37Improve poor print quality.
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot print from my computer via USB.
- 40Printer Locked
- 41How to scan a document from a Windows application?
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45Protect your Brother machine against unauthorised access over the network
- 46How to identify your Operating System (OS).
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Clean the Print Head from Your Brother Machine
- 49Uninstall the Brother Software and Drivers (Windows)
- 50Print the Network Configuration Report