FAQs & Troubleshooting
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337 Results
- 1Replace Ink
- 2Paper Tray #1 not detected/ Paper Tray #2 not detected
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4(Video) Load A3/Ledger paper
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6Ink Low
- 7No Paper / No Paper Fed
- 8(Video) Load A4/Letter paper
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Cannot Detect
- 11"Offline" appears on the Status Monitor.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Send or Receive an Email Securely Using SSL TLS
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18What driver package format is supported by my Linux distribution?
- 19Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22What is the default password for my Brother machine?
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Print as a Poster (Windows®)
- 25(Video) Connect telephone line and power cords
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27The printer status is Offline or Paused.
- 28Paper Jam
- 29About Envelopes
- 30Load Photo Paper in Paper Tray #1
- 31Cover is Open
- 32Correct the Paper Feed to Clear Vertical Lines
- 33(Video) Set up your Brother machine
- 34(Video) Unpack your Brother machine
- 35Install the starter ink cartridges
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Unable to Print XX
- 39Paper Size Mismatch
- 40Important points for specifying the scan area (Linux)
- 41Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44(Video) Update the Driver or Firmware for your Brother machine
- 45Sleep
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Ink Absorber Pad Full or InkBox Full or Ink Absorber Full