FAQs & Troubleshooting
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285 Results
- 1Paper Jam
- 2Paper tray not detected/ Paper tray #2 not detected
- 3Cannot Detect
- 4Replace Ink
- 5No Paper Fed
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Ink Low
- 8"Offline" appears on the Status Monitor.
- 9(Video) Load A4/Letter paper
- 10Sleep
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12What is Brother iPrint&Scan?
- 13Cover is Open
- 14Can I print from or scan to Android™ mobile device?
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Set up your Brother machine on a wireless network.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21(Video) Install Ink Cartridges
- 22Unable to Print 3X
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24What driver package format is supported by my Linux distribution?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Document Jam
- 27Load paper in the paper tray
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34How to identify your Operating System (OS).
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Load envelopes
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40(Video) Unpack your Brother machine
- 41Printing/ Scanning with a mobile device
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44The printer status is Offline or Paused.
- 45When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46Wrong Ink Color
- 47Cannot Detect Ink Volume
- 48Ink Absorber Full / Ink Absorber Pad Full
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50(Video) Connect telephone line and power cords