FAQs & Troubleshooting
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304 Results
- 1Paper Jam
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Replace Ink
- 8"Offline" appears on the Status Monitor.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Unable to Print XX
- 14Ink Low
- 15Can I print from or scan to Android™ Smartphone?
- 16Cannot Detect
- 17Use voice mail on the same line as my Brother machine.
- 18What is Brother iPrint&Scan?
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24How to identify your Operating System (OS).
- 25How do I know which side up my photo paper should be in the tray?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Can third party ink be used to refill the ink cartridges?
- 28One or more of my colors are not printing (blank).
- 29Document Jam
- 30Unable to Print 7X
- 31Cover is Open
- 32Set up your Brother machine on a wireless network.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Cannot print after a Windows 10 update (June 2020)
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37No Paper Fed
- 38Delete print jobs from the print queue.
- 39Change the number of times my Brother machine rings before it answers.
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot make borderless prints.
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45Ink Absorber Full
- 46Can I transfer faxes to the PC when my machine has a mechanical problem?
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Where is the USB port on the machine?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?