FAQs & Troubleshooting
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303 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Replace Ink
- 8No Paper Fed
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12How do I know which side up my photo paper should be in the tray?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Easy Scan to E-mail
- 17Load envelopes
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Document Jam
- 21Change the printer driver settings (Windows/macOS)
- 22Unable to Print XX
- 23What driver package format is supported by my Linux distribution?
- 24Install Starter Ink
- 25Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 26Store a Speed Dial number from my Brother machine's Caller ID History.
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Change the number of times my Brother machine rings before it answers.
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Ink Low
- 34"Offline" appears on the Status Monitor.
- 35How to identify your Operating System (OS).
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Can I print from or scan to Android™ Smartphone?
- 38Improve poor print quality.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40When I print, the pages are smudged with ink.
- 41Printing/ Scanning with a mobile device
- 42Cover is Open
- 43What is the recommended paper?
- 44What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49No Ink Cartridge
- 50Cannot Detect