FAQs & Troubleshooting
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387 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Load paper in the paper tray.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Paper Jam (With Video Instructions)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from or scan to Android™ Smartphone?
- 7What driver package format is supported by my Linux distribution?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Install Starter Ink
- 12Unable to Print 7X
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Load envelopes into my machine
- 15Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 16How do I know which receive mode to select?
- 17Set the Brother machine to prevent public access to certain features
- 18Restrict access to certain operations on my Brother machine.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Change the number of times my Brother machine rings before it answers.
- 21Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 22Document Jam
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 25The scanner cover support has come off. (With Video Instructions)
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Use voice mail on the same line as my Brother machine.
- 28When I print, the pages are smudged with ink.
- 29Cannot print after a Windows 10 update (June 2020)
- 30Cannot Detect Ink Volume
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32I cannot make borderless prints.
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34Cover is Open
- 35Store Address Book numbers on my Brother machine for easy dialing.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 38Replace Ink
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Unable to Print XX
- 44My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Delete print jobs from the print queue.
- 49No Ink Cartridge
- 50No Paper Fed