FAQs & Troubleshooting
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280 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3Document Jam (With Video Instructions)
- 4Paper Jam (With Video Instructions)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Cannot Detect
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Ink Absorber Full / Ink Absorber Pad Full
- 9Wrong Ink Color
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Ink Low
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cover is Open
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17(Video) Load A4/Letter paper
- 18Paper tray not detected/ Paper tray #2 not detected
- 19No Paper Fed
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22What driver package format is supported by my Linux distribution?
- 23The scanner cover support has come off. (With Video Instructions)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25(Video) Set up your Brother machine
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27(Video) Install Ink Cartridges
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29No Ink Cartridge
- 30What is Distinctive Ring and how do I program it?
- 31Confirm that a FAX I sent was received correctly.
- 32(Video) Load an Envelope (Manual Feed Slot)
- 33"Offline" appears on the Status Monitor.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I cannot find some options in the Print dialog box (macOS 11 or later)
- 38Sleep
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Cannot Detect Ink Volume
- 41How to identify your Operating System (OS).
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Load paper in the paper tray
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull