FAQs & Troubleshooting
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385 Results
- 1Paper Jam (With Video Instructions)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Replace Ink
- 9The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Reset the print server to the default factory settings.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Ink Low
- 18One or more of my colors are not printing (blank).
- 19Load paper in the paper tray.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24Configure a cover page for PC-FAX.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Install Starter Ink
- 27Easy Scan to E-mail
- 28What is Brother iPrint&Scan?
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 31How do I know which receive mode to select?
- 32No Ink Cartridge
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Configure and use the Scan Key Tool (Linux)
- 36"Offline" appears on the Status Monitor.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43Delete print jobs from the print queue.
- 44One line (banding) appears at the end of the printed/ copied documents.
- 45Paper tray not detected
- 46Cannot Detect Ink Volume
- 47Printing/ Scanning with a mobile device
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
