FAQs & Troubleshooting
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350 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2No Paper Fed
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Ink Low
- 5Replace Ink
- 6How do I load paper?
- 7The printer status is Offline or Paused.
- 8Document Jam
- 9"Offline" appears on the Status Monitor.
- 10What is Brother iPrint&Scan?
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13One or more of my colors are not printing (blank).
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Change the printer driver settings (Windows/macOS)
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 18Paper Jam
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27Cover is Open
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31How to identify your Operating System (OS).
- 32Wrong Paper Size
- 33When I print, the pages are smudged with ink.
- 34Load envelopes into my machine
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36What is AirPrint?
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Is my Brother machine compatible with Windows Vista?
- 39Can third party ink be used to refill the ink cartridges?
- 40Out of Memory
- 41Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43What driver package format is supported by my Linux distribution?
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Ink Absorber Full
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48No Ink Cartridge
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.