FAQs & Troubleshooting
![]() |
Popular |
352 Results
- 1Replace Ink
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6When I print, the pages are smudged with ink.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8No Paper Fed
- 9"Offline" appears on the Status Monitor.
- 10Ink Low
- 11Can I print from or scan to Android™ Smartphone?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Store a Speed Dial number from my Brother machine's Caller ID History.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17What driver package format is supported by my Linux distribution?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22What is Brother iPrint&Scan?
- 23Change the number of times my Brother machine rings before it answers.
- 24Can I use voice mail on the same line as my Brother machine?
- 25When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 26Paper Jam
- 27How do I load paper?
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Connect your Brother machine to your mobile device via a wireless router or access point.
- 30I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 31How to identify your Operating System (OS).
- 32Ink Absorber Full
- 33Unable to Print XX
- 34How do I know which side up my photo paper should be in the tray?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36One or more of my colors are not printing (blank).
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39How do I know which receive mode to select?
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42What is the BRAdmin Professional software used for?
- 43Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 50Change the printer driver settings (Windows/macOS)