FAQs & Troubleshooting
![]() |
Popular |
324 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8What is Brother iPrint&Scan?
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Paper Jam
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 13Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Scan and save a document in PDF format (Scan to File)
- 19Cover is Open
- 20How do I load envelopes into my machine?
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 24Load paper in the paper tray
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28When I print, the pages are smudged with ink. What should I do?
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34The printer status is Offline or Paused.
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36Replace Ink
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Protect your Brother machine against unauthorised access over the network
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Where can I find the ink cartridges for my new Brother machine?
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44One or more of my colors are not printing (blank). What can I do?
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.