FAQs & Troubleshooting
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252 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I load envelopes into my machine?
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 9Replace Ink
- 10Stop my Brother machine from automatically redialing a number.
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12The edge of glossy paper is smudged.
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14Load paper in the paper tray
- 15I cannot receive a color fax.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I am unable to change my Brother machine's Receive Mode.
- 18Change the printer driver settings (Windows/macOS)
- 19What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Scan and save a document in PDF format (Scan to File)
- 22How to identify your Operating System (OS).
- 23How do I know which receive mode to select?
- 24No Paper Fed
- 25How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 26What is Distinctive Ring and how do I program it?
- 27Can my Brother machine print a report to verify a fax I sent was received?
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31I cannot scan via USB. (Mac OS X)
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Windows 10 Support Information
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Can I use AirPrint with my Brother machine?
- 40Configure a cover page for PC-FAX.
- 41How do I know which side up my photo paper should be in the tray?
- 42I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Scan a document into ScanSoft™ PaperPort™ 11SE
- 46Scan a document from a Windows XP application
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Paper Jam
- 49Why doesn't the machine answer when receiving a call?
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)