FAQs & Troubleshooting
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142 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Set up your Brother machine
- 5The printer status is Offline or Paused.
- 6Document Jam
- 7Replace Ink
- 8Telephone Line Interference/VoIP.
- 9Set up your Brother machine on a wireless network (Windows/macOS)
- 10Check the Print Quality
- 11Install Starter Ink
- 12Paper Size Mismatch
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15What is the default password for my BRAdmin or Web Based Management?
- 16What is the recommended paper?
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Cannot Print XX or Print Unable XX
- 19Check the remaining ink or toner level (Linux)
- 20Change the Print Options to Improve Your Print Results
- 21Check the Print Alignment from Your Brother Machine
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23One or more of my colors are not printing (blank).
- 24Cannot Detect Ink Volume
- 25Ink Low
- 26Cannot Detect
- 27Cover is Open
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30Enable the Brother machine's network interface.
- 31Protect your Brother machine against unauthorised access over the network
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Wrong Ink Cartridge
- 37Access Web Based Management
- 38How to identify your Operating System (OS).
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Cannot Scan XX or Unable to Scan XX
- 41Discover the MAC address of the Brother network card
- 42Change the printer driver settings (Windows)
- 43Printer Jam or Paper Jam
- 44The scanning speed is slow when scanning from my machine. (Windows)
- 45What is the default password for my Brother machine?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Delete print jobs from the print queue.
- 48Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 49Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 50When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.