FAQs & Troubleshooting
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144 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Telephone Line Interference/VoIP.
- 5Set up your Brother machine on a wireless network (Windows/macOS)
- 6(Video) Set up your Brother machine
- 7Document Jam
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Printer Jam or Paper Jam
- 10Replace Ink
- 11Cannot Scan XX or Unable to Scan XX
- 12Paper Size Mismatch
- 13My Brother machine turns off automatically or earlier than before.
- 14Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 15Install Starter Ink
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Cover is Open
- 18The machine does not automatically enter Power Off mode.
- 19Wrong Ink Cartridge
- 20Access Web Based Management
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Cannot Detect Ink Volume
- 23Cannot Detect
- 24Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 25Check the remaining ink or toner level (Linux)
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27Cannot Print XX or Print Unable XX
- 28Ink Low
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Change the Print Options to Improve Your Print Results
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34Sleep
- 35Change the printer driver settings (Windows)
- 36No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 37What is the default password for my Brother machine?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Check the Print Quality
- 40The printer status is Offline or Paused.
- 41One or more of my colors are not printing (blank).
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45I cannot print using my Brother machine on a wired network (Windows/macOS)
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48Reset the Network Settings to Factory Default
- 49Print the Network Configuration Report
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network