FAQs & Troubleshooting
![]() |
Popular |
241 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Improve poor print quality.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11(Video) Install the ink cartridges
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Document Jam/too Long
- 15Low Temperature
- 16Wrong Paper Size
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Install the ink cartridges
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Load envelopes
- 22(Video) Load plain Letter/A4 paper
- 23(Video) Connect the telephone line and power cord
- 24Replace Ink
- 25(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 26Paper tray not detected/ Paper tray #2 not detected
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Load paper in the paper tray
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Install Starter Ink
- 33Scan a document and e-mail it as an attachment
- 34The printer status is Offline or Paused.
- 35Wrong Ink Color
- 36Cannot Detect Ink Volume
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38What is AirPrint?
- 39Unable to Print 3X
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Paper Jam
- 43Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 44No Ink Cartridge
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Use voice mail on the same line as my Brother machine.
- 48One or more of my colors are not printing (blank).
- 49What is Distinctive Ring and how do I program it?
- 50Confirm that a FAX I sent was received correctly.