FAQs & Troubleshooting
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143 Results
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2What is the default password for my BRAdmin or Web Based Management?
- 3(Video) Set up your Brother machine
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 6I cannot print full-page photos or images using Email Print.
- 7I cannot scan via network.
- 8Check the firmware version.
- 9The printer status is Offline or Paused.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I cannot install the printer driver or print in Windows 11.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Add your Brother machine with AirPrint (macOS)
- 14How to identify your Operating System (OS).
- 15Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 16Ink Low
- 17Document Jam
- 18Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 19I cannot print from my computer via USB.
- 20I cannot print using my Brother machine on a wired network (Windows/macOS)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22Update the Driver or Firmware for your Brother machine
- 23Document is Jammed in the Bottom of the ADF Unit
- 24Load Documents in the Automatic Document Feeder (ADF)
- 25Wrong Ink Cartridge
- 26Enable the Brother machine's network interface.
- 27Install the Brother Mobile Connect application (for mobile device)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Discover the MAC address of the Brother network card
- 30Cannot Detect
- 31Reset the Network Settings to Factory Default
- 32Print the Network Configuration Report
- 33What driver package format is supported by my Linux distribution?
- 34Check the Print Alignment from Your Brother Machine
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36One or more of my colors are not printing (blank).
- 37Printer Jam or Paper Jam
- 38Paper is Jammed in the Back of the Machine
- 39Replace Ink
- 40My Brother machine turns off automatically or earlier than before.
- 41The machine does not automatically enter Power Off mode.
- 42The scanning speed is slow when scanning from my machine. (Windows)
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Export an address book and import it to another machine
- 47Cannot print after a Windows 10 update (June 2020)
- 48Check the remaining ink or toner level (Linux)
- 49When I print images, the quality is not good (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)