FAQs & Troubleshooting
![]() |
Popular |
142 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Set up your Brother machine
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4The printer status is Offline or Paused.
- 5Telephone Line Interference/VoIP.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Replace Ink
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Ink Low
- 15One or more of my colors are not printing (blank).
- 16Document Jam
- 17Printer Jam or Paper Jam
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Check the Print Alignment from Your Brother Machine
- 20Install Starter Ink
- 21What is the default password for my Brother machine?
- 22Update the Driver or Firmware for your Brother machine
- 23Check the firmware version.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25How to identify your Operating System (OS).
- 26Cannot print after a Windows 10 update (June 2020)
- 27Change the Print Options to Improve Your Print Results
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Access Web Based Management
- 30What driver package format is supported by my Linux distribution?
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32Check the Print Quality
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Change the printer driver settings (Windows)
- 37Cannot Print XX or Print Unable XX
- 38What is the default password for my BRAdmin or Web Based Management?
- 39What is the recommended paper?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot scan via network.
- 42My Brother machine turns off automatically or earlier than before.
- 43The machine does not automatically enter Power Off mode.
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 46I cannot install the printer driver or print in Windows 11.
- 47I cannot print full-page photos or images using Email Print.
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49Export an address book and import it to another machine
- 50Wireless setup is requesting a WPS PIN to complete the setup