FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Replace Ink
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8One or more of my colors are not printing (blank).
- 9Can I print from or scan to Android™ Smartphone?
- 10Paper Jam
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Install Starter Ink
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 20What is Brother iPrint&Scan?
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29Cannot Detect
- 30Transfer faxes to the PC when my machine has a mechanical issue.
- 31Document Jam/too Long
- 32Forward a fax to another fax machine when my machine has a mechanical problem.
- 33Cannot print after a Windows 10 update (June 2020)
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Ink Absorber Full
- 37Improve poor print quality.
- 38Load envelopes
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41I cannot make borderless prints.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43The edge of glossy paper is smudged.
- 44Ink Low
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.