FAQs & Troubleshooting
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381 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Change the number of times my Brother machine rings before it answers.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6The scanner cover support has come off. (With Video Instructions)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Improve poor print quality.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Use voice mail on the same line as my Brother machine.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14Paper Jam (With Video Instructions)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Load paper in the paper tray.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Configure and use the Scan to Network feature (For Windows)
- 29Discover the MAC address of the Brother network card
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36What is Brother Web Connect?
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43Protect your Brother machine against unauthorised access over the network
- 44Cannot Detect Ink Volume
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47The printer status is Offline or Paused.
- 48One or more of my colors are not printing (blank).
- 49Replace Ink
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
